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SHIPPING INFO

Processing Time:

  • All orders are processed and shipped within 5 business days of receiving payment, excluding weekends and holidays.

  • Customized or personalized keychains may require additional processing time. Please refer to the product description for specific details.

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Shipping Methods:

  • We offer standard shipping and expedited shipping options for domestic orders.

  • Standard shipping typically takes 3-5 business days for delivery, while expedited shipping takes 2-3 business days.

  • Shipping times may vary depending on the destination and carrier services.

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Shipping Rates:

  • Shipping rates are calculated based on the total weight of your order and the shipping destination.

  • Free shipping may be available for orders that meet the minimum purchase requirement. Please check our website for current promotions and offers.

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Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track the status of your shipment by entering the tracking number on the carrier's website.

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Shipping Restrictions:

  • We currently ship to addresses within the United States of America.

  • Please note that we do not ship to P.O. boxes or APO/FPO addresses.

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Customs and Duties:

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • Customers are responsible for any customs charges incurred. We recommend contacting your local customs office for more information on potential fees.

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Delivery Issues:

  • If you encounter any issues with the delivery of your order, please contact our customer service team at maribelfelicianoshop@yahoo.com for assistance.

  • We are committed to ensuring that your order arrives safely and promptly, and we will work with you to resolve any delivery-related issues.

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Contact Us: If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact our customer service team. We are here to help!

Note:

  • Shipping times and rates may vary depending on external factors such as weather conditions and carrier delays.

  • Daydream Creations reserves the right to amend or update this shipping information at any time without prior notice. Please refer to our website for the most current shipping policies.

GENERAL INFO

Welcome to Daydream Creations

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About Us:

  • We are a small business with Christian values that is based out of Cleveland, Oh. Our mission is to put a smile on your face with happy and uplifting content and creativity!

 

Our Services:

  • We offer a wide selection of stationary and gift items that usually has a pun, an uplifting message, and/or fun and bright colors.

  • Everything is designed by our artist and designer, Maribel, but occasionally, we like to help out other artists in our area and feature them during the holidays.

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How to Contact Us:

  • Phone: 440-652-5224

  • Email: maribelfelicianoshop@gmail.com

  • Best time to reach us would be Monday-Friday 7am-5pm. 

  • If we are unable to get a hold of, please leave a message and we will get back to you within 24 hours.

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Security and Privacy:​

  • At Daydream Creations, we are committed to ensuring the privacy and security for all of our customers. We value your trust and take measures to safeguard your personal information.

  • Our team adheres to strict privacy policies and security protocols to protect your data from unauthorized access, use, or disclosure.

  • We continuously review and enhance our practices to ensure that your information remains secure and confidential.

  • If you have any questions or concerns regarding your privacy, please do not hesitate to contact us.

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Stay Connected:

  • Stay connected with us and keep up with our latest updates, promotions, and news by following us on our social media channels. You can find us on:

    • Facebook: [Facebook Page URL]

    • Instagram: [Instagram Handle]

    • YouTube: [YouTube Channel URL]

  • We look forward to engaging with you on these platforms and sharing our journey with you. Don’t forget to like, follow, and join the conversation!

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Visit Us Today:​

  • We’re excited to invite you to experience Daydream Creations beyond our online presence! Visit our partnered store to explore our exclusive range of products and enjoy personalized service. You can also find us at various vendor markets where we showcase unique items and connect with our community.

  • Visit Us In-Store: Talents

    • Address: 33491 Lake Rd, Avon Lake, OH 44012

    • Hours: Tuesday, Wednesday, and  Friday 12-6PM

  • Catch Us at Vendor Markets: Hometown Vendors https://hometownvendors.org/

    • Be sure to follow us on social media and check the newsletters for the events that we will be attending.​

  • Explore Online: https://www.daydreamcreations.store/

  • We look forward to seeing you in person and online, where you can stay updated on our latest offerings and special events. Thank you for being a valued part of our community!

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Contact Information:

  • Phone: 440-652-5224

  • Email: maribelfelicianoshop@gmail.com

  • Best time to reach us would be Monday-Friday 7am-5pm. 

  • If we are unable to get a hold of, please leave a message and we will get back to you within 24 hours.

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At Daydream Creations, we prioritize the privacy and safety of your personal information. When we collect and use your personal information is is only ever used to enhance your experience with us. This includes processing orders, improving our services, and communicating important updates. We may also use your information to send you marketing materials and promotional offers if you have opted in to receive them. 

 

We do not sell or rent your personal information to third parties. We may share your data with trusted partners and service providers only for the purpose of fulfilling your requests, such as processing payments or delivering products. These partners are bound by confidentiality agreements and are required to protect your information.

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You have the right to access, update, or delete your personal information. You can also opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

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If you have any questions or concerns about how we handle your personal information, please contact us at:

  • Phone: 440-652-5224

  • Email: maribelfelicianoshop@gmail.com

  • Best time to reach us would be Monday-Friday 7am-5pm. 

  • If we are unable to get a hold of, please leave a message and we will get back to you within 24 hours.

We are dedicated to protecting your privacy and ensuring that your personal information is handled with the utmost care.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

  • Can I make changes to an order I have already placed?
    We try to be as efficient as possible, so if there is a mistake on your order and you wish to change it, there is a chance that it would be too late for us to fix it, but you if you are quick, then you could reach out to: maribelfelicianoshop@yahoo.com and put in the subject line: ORDER CHANGE! We will respond as soon as we can.
  • What is the return policy?
    Thank you for shopping with Daydream Creations! We would like to inform you that we do offer refunds and/or exchanges. However, this is only valid within the first 30 days of purchase. If the 30 days have passed, we will not be able to issue you a refund and/or exchange. In the events of a refund and/or exchange, it must be unused and still in good condition. If you still have more questions, please reach out to Maribel at maribelfelicianoshop@yahoo.com and put in the subject line: RETURN POLICY!
  • What do I do if I never received my order?
    In the event that you did not receive your order, please reach out to: maribelfelicianoshop@yahoo.com and add to the subject line: LOST ORDER!
  • When will I receive my order?
    Typically, you will be receiving your order about 3-5 business days after your order has been processed. Weather patterns might change time frame during winter months. If you have any other questions regarding this matter, you can email us at: maribelfelicianoshop@yahoo.com and put in the subject line: ORDER ETA!

FAQ

FAQ
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